All orders are custom made by hand. Any irregularities are normal and only add to the hand made look. If something is wrong because of me I will do my best to get it out to you right as soon as possible. If you are not happy with a product please let me know asap so we can make it right, together.
If you have a repair request, please email me. We will replace a broken chain (if you feel it was defective and it was not excessively pulled on) within six months of purchase. Because normal wear and tear from frequent use can eventually weaken a chain, we cannot replace broken chains after six months of purchase date.